Our team have extensive experience in administering and co-ordinating repairs as a result of an insurance related event or a latent defect.

The quality of our delivery is second to none and our operations delivery teams understand the importance of ensuring repairs are understood and resolved. We like to take a hands-on approach with regard to delivery to assist our clients and customers with key decisions early on in the process to ensure an efficient and effective repair every time.

Our customer care team are focused on ensuring the quality of our service and delivery is in line with client and customer expectations throughout their journey with us.

From catastrophic natural disasters to minor property damage, Avoca can do it all! Our core business is focused on delivering the best possible customer service journey for every type of claims, no matter the size or complexity.

Our team are dedicated to treating your customers like our own!

Tailored technical property claims solutions, applied with industry leading expertise.

Handling property related insurance claims efficiently and effectively requires an ability to deploy the right people and technology at the right time to quickly assess the severity of the damage. This requires accurate estimates of the work and cost associated to deliver it geographically adjusted. By doing so we can effectively guarantee the repair and restoration ultimately improve your customer satisfaction. With one of the largest trade networks in the South, Avoca Group delivers a turnkey repair solution specifically designed to take the complexity and worry out of claims management and the delivery of repairs where others can’t!

Our property repair solutions include:

• Domestic Repairs – Property damage and accidental damage for buildings, fixtures and fittings.
• Commercial Repairs – All sizes of business, manufacturing, property owners, shop keepers, large corporations, landlords and the public sector.
• Specialist risk – Surge related events.

Avoca group delivers a realistic and co-ordinated response to claims in a scalable environment. Our claims management service adapts to changing market situations using technologies to maximise efficiencies for you and your customers.

Our range of services spans from desktops claims management right through to complex field managed solutions in our market leading repair service. From point of notification right through to payment of repair, Avoca offers a market leading support service tailored to suit your needs.

Our service is tailored to deliver the following:

• Processing claims of any size or complexity throughout the UK.
• Reducing costs and maximising efficiency throughout the claims journey.
• Increasing customer satisfaction.
• Applying specialist knowledge to key areas — escape of water and subsidence.
• Creating bespoke solutions for more complex or large-scale losses.
• Responding quickly to surges in demand.

Be more Avoca by:

• Processing claims of any size or complexity throughout the UK in a turnkey solution.
• Reduce costs and maximise efficiency throughout your customer’s claims journey.
• Increase your customer satisfaction.
• Apply specialist knowledge to key areas — escape of water, subsidence and fire damage.
• Create bespoke solutions for more complex or large-scale losses.
• Respond quickly to surges in demand.

Why choose Avoca Group

• We have a network of trusted, licenced and accredited trades already vetted at our disposal.
• We have qualified Quantity Surveyors, Building Surveyors and Loss Adjustors with field experience and expertise ready to go.
• We have a robust job management system compliant with UK CDM legislation.
• We have a tried and tested claims management solution that has been carefully tailored to client and customer requirements.
• We have a proven track record.
• We offer a turnkey service that takes the hassle out of claims management and its delivery!